Foreman Leadership Training, Level 2

Dec. 13
NRCA
Rosemont, Ill.
8:00 a.m. - 4:00 p.m. CST

Member price: $595.00
Nonmember price: $895.00

Class description

Foreman Leadership Training, Level 2 (previously For Foremen Only) reviews discussions about communication and management techniques learned in Level 1 with increased attention to disciplinary conversations and intervention.

Level 2 further focuses on building relationships with customers and handling customer complaints. This program includes exercises and conversations to develop leadership skills for these key company leaders. Previous participation in Foreman Leadership Training, Level 1, is required.

Course objectives:

  • Explain characteristics of positive and negative communication styles
  • Recognize aspects of their own communication styles and how to enable effective communication
  • Contrast communication styles with others and identify ways to improve
  • Develop a better ear for listening Recognize and use conflict-resolution steps for working with employees, supervisors and customers
  • Practice conflict resolution effectively Translate learning to on-the-job situations

Thomas Shanahan, MBA, CAE
NRCA's vice president of enterprise risk management and executive education

Tom Shanahan joined the NRCA staff in 1989. He attended Creighton University in Omaha, Neb., graduating with a degree in business administration. Shanahan holds a master of business administration degree from Northwestern University’s Kellogg School of Management and a graduate certificate in leadership coaching from Georgetown University. He worked in the hotel industry for 11 years before NRCA where his responsibilities included departmental management, food and beverage controller, and executive positions.

Shanahan is a speaker, instructor and facilitator at roofing and construction industry educational and governmental events. He is known for developing and delivering educational programs; his expertise regarding roofing safety and health concerns; involvement and contribution to health and safety issues affecting the industry on national and international levels; contributions to NRCA’s Professional Roofing magazine; and effective communication, leadership, management and training strategies.

Throughout his tenure at NRCA, he has been responsible for directing its enterprise risk management section where he oversees health, safety and insurance matters impacting the roofing industry. Activities include representing NRCA to regulatory agencies such as OSHA and DOT, developing health and safety educational materials and classes, and overseeing business and health insurance programs for members. He was appointed by Labor Secretary Elaine Chao to OSHA’s Advisory Committee.

In addition, he directs NRCA’s executive leadership programs. NRCA’s Future Executives and Executive Management Institutes are held at Northwestern’s Kellogg School and as part of the faculty, Shanahan teaches the strategic planning, coaching and risk management courses, and provides company-specific coaching. At various times throughout his tenure, he also has directed NRCA University, the National Roofing Legal Resource Center, NRCA’s international membership, state legislative and regulatory activities, and the National Roofing Foundation.


Amy Staska
NRCA's vice president of NRCA University

Amy has been with NRCA since August of 2011 and previously worked for the association from 1996 to 2004. Amy has worked in training and education her entire career, including at Awana Clubs International—a nondenominational children’s and youth Christian ministry—and the University of New Hampshire.

At NRCA, Amy started her work in health and safety; her initial projects were helping to author NRCA’s first Safety Manual and Toolbox Talks. As part of the education department, Amy has helped with the startup of the Future Executives Institute, shaping and teaching For Foremen Only, and implementing the growing ProForeman certificate program.

Amy’s responsibilities include working with the education department and NRCA University committees to ensure all NRCA University offerings are well-developed, thorough and meet member needs.


Damian Palacios
Safety and leadership trainer

At a young age, after school hours and during the summer months, Damian worked different jobs, including a car mechanic, carpenter, butcher and welder/fitter helper. At the age of 18, he obtained his welder certification and began his career as a confined space rescue team member. At the age of 21, Damian joined the U.S. Navy where he spent eight years on active duty during which he was trained in various types of aviation equipment and became a helicopter mechanic. He also attended the United States Marine Corps Cadre Auxiliary Security Force Protection school to become a military police officer at NAS Corpus Christi. He has traveled around the world, including to Russia, India and Thailand.

As a veteran, he attended San Jacinto College in Pasadena, Texas, for occupational health and safety and currently is an Occupational Safety and Health Administration outreach instructor and a University of Texas Arlingtonauthorized competent person safety trainer. One of the projects that has affected his career is the management of multiple contractors in various trades for Gilbane Co. at ExxonMobil.

Class location:
National Roofing Contractors Association
10255 W. Higgins Road
Suite 600
Rosemont, IL 60018


Hotel information:
Holiday Inn & Suites Chicago O’Hare/Rosemont
10233 W. Higgins Road
Rosemont, IL 60018
(847) 954-8600

To receive NRCA’s discounted room rate ($119 + tax), use one of the following methods to book your room.

  • Click here to reserve your hotel room online. This discounted room rate will be available until Nov. 27.
  • Call toll-free (888) 551-3843 and mention the “NRCA-Foreman Leadership Training, Level 2” or group code “FOR” to receive your discounted rate.

Complimentary amenities: Wireless Internet access, parking, 24-hour shuttle to/from O'Hare Airport, 24-hour fitness center and business center.

Foreman Leadership Training, Level 1

NRCA understands circumstances may arise that require you to cancel your registration. If you cancel up to 10 business days before an event, your registration fee will be refunded. If your cancellation is received 10 business days or less before an event, you may send another person in your place or receive a credit voucher that can be applied toward any NRCA University program during the next 12 months. Registrants who do not cancel before the seminar or do not attend are liable for the entire registration fee. All cancellations must be in writing. NRCA reserves the right to cancel any programs. If such a cancellation is necessary, registrants will be notified and an attempt will be made to reschedule or make alternative arrangements. Registrants will receive a full tuition refund for the program. NRCA is not responsible for other costs incurred. The registration fee is due and payable before the start of a seminar.

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