Making an Impression (Webinar)

Aug. 19
Online Webinar
11 a.m. – Noon CST

Member price: Free
Nonmember price: $55.00

Class description

During this one-hour webinar, Amy Staska, vice president of NRCA University, and Jared Ribble, NRCA's director of Qualified Trainer and ProCertification programs, will explain how to improve your communications skills, whether interacting with clients, co-workers or employees.

You can have the best business strategies and shiny new trucks, but it's your communications skills that either will propel your business forward or hold you back. Much of your time is spent interacting with clients—from homeowners to large-facility managers to your own leadership team—and your ability to connect with people is crucial for sustaining and growing your business.

After participating in this webinar, you will be better able to:

  • Leverage communication styles
  • Consider your own presence while speaking
  • Ask good questions
  • Help people retain information you share with them

Take advantage of this free NRCA membership benefit and tune in to this live webinar to stay up to date with issues affecting your business!

Please note: Before the webinar begins, you will need to register with NRCA's webinar provider, Zoom. The link to register will be provided with your registration confirmation.

Amy Staska

Amy Staska, NRCA's Vice President of NRCA University, has been with NRCA since August 2011 and previously worked for the association from 1996 to 2004. Amy started her NRCA career in NRCA's education department and helped develop NRCA's Future Executives Institute, field leadership classes and the CERTA program. Amy's current responsibilities include leading NRCA's education department team, spearheading development of NRCA's Training for Careers in Roof Application program for installers, and working with the NRCA University Operations Committee to ensure NRCA University offerings are well-developed, thorough and meet members' needs.

Jared Ribble

Jared Ribble, NRCA's Director of Qualified Trainer and ProCertification Programs, has extensive speaking experience that has taken him around the world presenting to groups from Nashville, Tenn., to Moscow, Russia. He is proud to be an ambassador of the revolutionary NRCA ProCertification™ program. Additionally, Jared brings 20 years of concert performance and management experience to NRCA University supporting its Qualified Trainer Conferences throughout the US. He enjoys spending his free time with his two boys, Aiden (8) and Ryman (2), and working alongside his wife, Krystal, working on adoption advocacy and college student mentorship programs.

Online webinar

NRCA understands circumstances may arise that require you to cancel your registration. If you cancel up to 10 business days before an event, your registration fee will be refunded. If your cancellation is received 10 business days or less before an event, you may send another person in your place or receive a credit voucher that can be applied toward any NRCA University program during the next 12 months. Registrants who do not cancel before the seminar or do not attend are liable for the entire registration fee. All cancellations must be in writing. NRCA reserves the right to cancel any programs. If such a cancellation is necessary, registrants will be notified and an attempt will be made to reschedule or make alternative arrangements. Registrants will receive a full tuition refund for the program. NRCA is not responsible for other costs incurred. The registration fee is due and payable before the start of a seminar.


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